Different Bride® Sales Policy
We offer a 100% satisfaction guarantee on all products sold through
Different Bride®.
We strongly recommend that you carefully review our sales and return
policy prior to making any commitments with the products listed
on differentbride.com, in order to minimise or prevent issues relating
those listed below.
Please refer to the topics listed below for any queries you may
have. If you require further information relating to any of these
topics, please complete the enquiry form, and a friendly Different Bride® consultant will assist you with all of your queries.
Price & Payment
Different Bride® will only accept any of the following three (3)
methods of payment:
1. Direct Bank Deposit
2. Credit Card
3. PayPal
At Different Bride®, we pride ourselves on maintaining well-established
relationships with both suppliers and customers, with a strong emphasis
placed on communication.
Therefore, it is our duty of care, that a consultant from Different
Bride® will contact you at these stages throughout the payment process:
1. When payment for your purchase is received at
Different Bride®
2. When your purchase has been dispatched from
supplier location
RETURN & EXCHANGE POLICY
Different Bride® must abide by a strict no return policy.
All sales processed through differentbride.com are FINAL, unless
retuned items meet return criteria:
• It has some basic/serious manufacturing or material fault
that the customer could not have known about prior to purchasing
• Does not fit the purpose it advertises
• Does not match a sample they were shown
• Items are not as they were described
When returning, these guidelines must be you followed:
• The product have not been altered and worn.
• The product must be in brand-new, unworn condition
with all of the original packing materials.
• The product must be in perfect condition - no dirt, no make-up,
absolutely perfect and clean!
• The product must be unopened and unused.
• Additional freight for exchanging is required. This will
vary depending on the garment
• 15% restocking fee will be applied for all refused merchandise!
• All return shipping & courier charges are the responsibility
of the buyer.
Note: any exchanges without letter in the box will
NOT be accepted. PLEASE NO EXCEPTIONS.
Happy Shopping!
Email Different Bride
Phone: +61 (0)2 4929 7766
Fax: +61 (0)2 4929 7827
Differentbride.com
Villa Franca, 2 Scott St
Newcastle NSW 2300
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