We offer a 100% satisfaction guarantee on all products sold through Differentbride®.

We strongly recommend that you carefully review our sales and return policy prior to making any commitments with the products listed on differentbride.com, in order to minimise or prevent issues relating those listed below.

Please refer to the topics listed below for any queries you may have. If you require further information relating to any of these topics, please complete the enquiry form, and a friendly differentbride.com consultant will assist you with all of your queries.

PRICE & PAYMENT

Different Bride? will only accept any of the following three (3) methods of payment:

1. Direct Bank Deposit
2. B-Pay
3. Money Orders

At Different Bride®, we pride ourselves on maintaining well-established relationships with both suppliers and customers, with a strong emphasis placed on communication.

Therefore, it is our duty of care, that a consultant from Different Bride? will contact you at these stages throughout the payment process:

1. When payment for your purchase is received at Different Bride?
2. When your purchase has been dispatched from supplier location

RETURN & EXCHANGE POLICY

Different Bride® must abide by a strict no return policy.

All sales processed through differentbride.com are FINAL, unless retuned items meet return criteria:

• It has some basic, serious manufacturing or material fault that the customer could not have known about when purchasing them
• Does not fit the purpose it advertises
• Does not match a sample they were shown
• Items are not as they were described

When returning, these guidelines must be you followed:

• The merchandises have not been altered and worn.
• The merchandises must be in brand-new, unworn condition with all of the original packing materials. The gown cannot be altered.
• The gown must be in perfect condition - no dirt, no make-up, absolutely perfect and clean!
• The product must be unopened and unused.
• Additional freight for exchanging is required. This will vary depending on the garment
• 15% restocking fee will be applied for all refused merchandise!
• All return shipping & courier charges are the responsibility of the buyer.

A fully complete return card must accompany the returned item. Click here for the return card.

Note: any exchanges without letter in the box will NOT be accepted. PLEASE NO EXCEPTIONS.


Happy Shopping!


Email: maria@mapmarketing.com.au
Phone: +61 (0)2 4929 7766
Fax: +61 (0)2 4929 7827

Differentbride.com
2 Scott St
Villa Franca
Newcastle NSW 2300